VG Connect's outbound calling API enables personalized calls, custom questions, and automatic CRM integration.
VG Connect offers an API that allows you to initiate outbound calls to any phone number directly from your AI assistant. This powerful feature enables seamless communication with customers, whether you're following up on a form submission or responding to specific inquiries.
Key Features of Outbound Calling
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Include Customer Details: With the API, you can pass along important customer information, such as their name and details of the inquiry. This is especially useful for situations where VG Connect is responding to actions like a form submission or a request for a callback.
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Customizable Questions: You can override the default questions set in your conversation options to tailor the conversation to the specific needs of each customer interaction.
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CRM Integration: All outbound call conversations, including the details submitted via the API, are automatically saved in your VG Connect CRM. This ensures you have a complete record of all interactions for follow-up and reference.
Getting Started
To get started with outbound calling, visit the outbound settings page in your VG Connect settings. Here, you can access your API keys, view documentation, and find sample code to help integrate outbound calling into your workflow.
For further assistance or to request an example with source code, feel free to contact us at csmsupport@thevirtualgurus.com.